Terms of service (T&Cs)
By booking any of our classes, workshops, or events, you acknowledge and agree to the following Terms & Conditions and Community Policies.
Cancellation Policy
To be fair to all students and teachers, we operate a clear cancellation policy based on the timing of your class.
We have a 24-hour cancellation window. If you cancel after that, miss your class or arrive after the class has started, we cannot offer refunds to payments or class credits. However, we understand that life happens—please feel free to reach out via email at hello@wildroots.co.uk, and we’ll do our best to help at the studio’s discretion.
Credit Packs
Credit packs purchased at the studio or online are non-refundable and non-transferable, and are valid from the date of purchase.
5-Class Pack – valid for 6 weeks
10-Class Pack – valid for 12 weeks
20-Class Pack – valid for 24 weeks
Packs may be extended once at the studios discretion, for a £10 admin fee. To request an extension, please email hello@wildroots.co.uk at least 2 weeks before your pack expires.
Promotional packs, introductory offers and discounts
Introductory offers purchased in the studio or online are non-refundable, non-transferable, and valid once per person. They are valid from the date of purchase for the duration specified in the offer.
3-Class Intro Offer – valid for 4 weeks
Disclaimer & Liability Waiver
By booking or attending a class at Wild Roots, you acknowledge and agree to the following:
The information provided on or through this site, as well as the services offered via or in connection with this site or at Wild Roots, do not constitute medical advice. It is your sole responsibility to ensure—by seeking appropriate medical consultation—that you are fit and well to participate, and that our classes or services are suitable for you. This is not the responsibility of Wild Roots, its instructors, or affiliates. You should consult a medical professional before beginning any new exercise program.
Wild Roots, including its partners, instructors, and employees, is not responsible for any injury or harm suffered due to your failure to follow the instructor’s guidance or due to a physical condition or limitation that has not been fully disclosed to us in writing prior to participating.
Wild Roots is also not liable for the loss, theft, or damage of any personal belongings brought onto the premises.
By booking or attending a class, you, your legal representatives, and your heirs release, waive, discharge, and covenant not to sue Wild Roots, its instructors, and staff for any injury, death, or damages arising from participation, whether caused by negligence or otherwise.